Privacy Policy

Last updated: 6 August 2026

TRAX Management Services LLC ("TRAX", "we", "us" or "our") respects your privacy and is committed to protecting the personal and business information you share with us through this website (traxmanagmentservices.com) and in the course of our automotive parts sourcing and supply services.

1. Information We Collect

We collect information you provide directly to us, including when you submit an enquiry, request a quotation or contact us by phone, email or through the contact form on this site. This may include:

• Your name, company name and job title
• Email address and phone number
• Country or delivery destination
• Vehicle, brand, model and part details relevant to your enquiry
• Any files you upload, such as parts lists, specifications or reference photos

We may also collect limited technical information automatically, such as browser type and general usage data, to help us maintain and improve the website. This site does not use advertising cookies or sell data to third parties.

2. How We Use Your Information

We use the information we collect to:

• Respond to enquiries and prepare quotations
• Identify and source the correct parts for your vehicle or fleet
• Process orders, coordinate shipping and manage documentation
• Communicate with you about your enquiry, order or account
• Improve our website, products and customer service
• Comply with legal, tax and regulatory obligations in the United Arab Emirates and other applicable jurisdictions

3. Sharing of Information

We do not sell or rent your personal information. We may share information with:

• Manufacturers, suppliers and logistics partners as necessary to source, pack and ship your order
• Freight forwarders, couriers and customs agents involved in delivering your shipment
• Professional advisors and service providers (such as IT, hosting or accounting providers) who support our operations, subject to confidentiality obligations
• Government or regulatory authorities where required by law

4. Data Retention

We retain enquiry, quotation and order information for as long as necessary to fulfil the purposes described in this policy, maintain our business records and meet legal, accounting or reporting requirements.

5. Data Security

We take reasonable technical and organizational measures to protect the information you share with us against unauthorized access, loss, misuse or alteration. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Your Rights

You may request access to, correction of, or deletion of the personal information we hold about you by contacting us at sales-procurement@traxmanagmentservices.com. We will respond to reasonable requests within a reasonable timeframe, subject to any legal or contractual retention requirements.

7. Third-Party Links

Our website may reference or link to third-party brands, manufacturers or websites for identification purposes. We are not responsible for the privacy practices or content of third-party sites.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational or regulatory reasons. The updated version will be posted on this page with a revised "last updated" date.

9. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

TRAX Management Services LLC
Sharjah Media City (SHAMS), Sharjah, United Arab Emirates
Phone: +971 50 383 8151
Email: sales-procurement@traxmanagmentservices.com